FAQ

What services do you offer?

Every visit is customized to your priorities. Whether you need help catching up on dishes, laundry, bathrooms, organizing, vacuuming, changing linens, or tackling those projects you've been putting off, we'll work together to make the biggest difference during your visit.

Do I have to be home?

Not at all! Some clients choose to be home, while others provide a key, garage code, or lockbox information after we've established trust. Whatever makes you most comfortable. For the Daisy Declutter service, your participation is encouraged to help guide the decision making/sorting process.

Do you bring your own supplies?

Yes! I bring professional cleaning products, tools, and equipment. 

If you'd prefer that I use your own products due to allergies, sensitivities, or personal preference, I'm happy to do that too.

What about pets?

Pets are part of the family!

As long as they're friendly and safely contained if needed, I'm happy to work around them.

Can I customize my visit?

Absolutely.

That's the heart of One Less Thing.

Every visit begins with one simple question:

"What would make the biggest difference for you today?"

We'll build your visit around your priorities.

What is the Bloom Program?

The Bloom Program provides one discounted or complimentary cleaning service each week for a family or individual going through a difficult season.

Simply complete the Bloom Program application, tell us a little about your situation, and choose the level of assistance you need (50% off, 75% off, or complimentary service). Applicants are added to our waitlist and contacted as openings become available.

Because everyone deserves a little extra help when it matters most.

What areas do you serve?

Hartford, Slinger, Rubicon, Erin, Richfield, Jackson, Hubertus, Germantown, and nearby communities.

If you're unsure whether you're within our service area, just ask! We will do our best to help, no matter the address. 

Policies

Payment

Payment is due upon completion of your visit unless other arrangements have been made in advance.

Cash, credit/debit cards, and electronic payments are accepted.

Cancellation Policy

Life happens—we completely understand.

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

Repeated last-minute cancellations or no-shows may require a deposit before future bookings.

Arrival & Appointment Time

Our goal is to arrive approximately five minutes before your scheduled appointment whenever possible. This allows a few moments to say hello, walk through your priorities, and create a game plan before we begin cleaning.

Your scheduled appointment always includes the full amount of cleaning time you've booked. A one-hour appointment means a full 60 minutes of cleaning, and a two-hour appointment includes a full two hours of cleaning.

If we're close to finishing a project and our schedule allows, we may occasionally stay a few extra minutes at no additional charge. This is offered solely at the cleaner's discretion and cannot be guaranteed.

Professionalism & Safety 

The safety, comfort, and professionalism of both our clients and our team are very important to us.

To help maintain a respectful and comfortable environment, One Less Thing does not permit our employees to work alone in a home with one member of the opposite sex.

This policy applies equally to:

• A female cleaner working alone with a male client.

• A male cleaner working alone with a female client.

If this policy cannot be observed during a scheduled visit, the cleaner reserves the right to end the appointment immediately without penalty. We sincerely appreciate your understanding and cooperation in helping us maintain a safe, respectful, and professional environment for everyone.

Respect for Your Home

Your home is your personal space, and we treat it with the utmost care and respect.

Your privacy is important to us. Anything seen or learned while working in your home remains confidential.

Pets

We are happy to work while your pets are at home, but please ensure aggressive pets are safely secured before your appointment.

One Less Thing reserves the right to stop services at any time if a situation becomes unsafe for our team.

Satisfaction Guarantee

If something wasn't completed the way you expected, please let us know within 24 hours of your appointment.

We'll gladly return to make it right whenever reasonably possible.

Before Your Visit

Please don't feel like you need to clean before we arrive—that's what we're here for!

If possible, simply put away any personal belongings, important documents, valuables, or sentimental items you'd prefer not to have moved. You're also welcome to let us know—either by email before your appointment or during our initial walkthrough—if there are any rooms, areas, or items you'd prefer us not to touch.

This helps us spend more time focusing on what matters most to you and ensures your visit is tailored to your comfort and priorities.

Our No-Judgement Policy

Every home has seasons.

Whether you're welcoming a new baby, recovering from illness, caring for loved ones, leaving a difficult chapter behind, juggling work and family, or simply feeling overwhelmed, you'll always be met with kindness—not judgment. It doesn't matter how it got that way, we are here to help!

Our mission is to lighten the load, restore a little peace, and remind you that you don't have to do everything alone.

Helping where it matters most.

Every visit is customized to your priorities.